It's such a huge increase so we found a way to mitigate in the first few months. Most people heat with fossil fuels, and those are going up. We felt mitigating this during the heating season was the best thing to do.

It's a very good sign. The purpose of this (scorecard) is for the companies to improve their customer service. The fewer complaints, the better job they are doing.

The results show that tracking how the utility companies provide customer service and publishing this is having a positive effect. We can see the utility companies are making strides to improve their customer service by the number of complaints we are getting.

That's just one line item on the bill.

The net effect on the bill is that it would be up by about 22 percent.

You can live a lifetime and, at the end of it, know more about other people than you know about yourself