The most important thing in communication is to hear what isn't being said.

The most important thing in communication is hearing what isn't said.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Whenever you see a successful business, someone once made a courageous decision.

Strategy is a commodity, execution is an art.

Most of what we call management consists of making it difficult for people to get their work done.