The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

All some folks want is their fair share and yours.

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.