The current minimum level is entirely inappropriate, both in terms of job skills and in terms of what it means to have a college degree.

The level we have at the moment is essentially the same as high school content standards.

I've heard people expressing absolute outrage. The problem with outrage is that it can tar the good guy with the bad guy.

When we first began visiting him, Charles would be very listless and non-responsive. Now, we're able to have lot more logical interaction.

We're all working together; that's the secret.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.