The biggest complaint I hear is no one (at DCF) returns phone calls. And sometimes that's all it takes.

The biggest complaint I hear is no one [at DCF] returns phone calls. And sometimes that's all it takes.

Some workers believe that if they tell the truth [about a child], the foster parent isn't going to say, 'Yes' [and take them in]. I believe that if you tell them the truth, then foster parents will work with you as long as you call them back.

We have received a complaint. We're reviewing the issue at hand.

We have received a complaint.

Take away your opinion, and then there is taken away the complaint, 'I have been harmed.' Take away the complaint, 'I have been harmed,' and the harm is taken away.