The aim of the Times story was to stir people's emotions about the great place we could be in two years' time.

He kept believing in his approach and kept his emotions in check.

There are people in the factory who want to do a bit more and so it's about harnessing their enthusiasm.

As big an impact as a two-day course will have, eventually it will wear off and I wanted the changes to be real.

For me the rehearsal period is the part I most enjoy. It's the creating of the story.

These are cases courts like the least; they stir raw emotions. Whatever they decide will be misunderstood; I don't think any side will be happy with the result. Even the winning side loses because of the deep divisions that will result.