That's what's totally scary for broadcasters. We don't know what the rules are. They are penalizing people after the fact.

It's not a cheap thing, but it was the right thing to do. We've been overwhelmed by the number of e-mails, and the tone of their appreciation.

[As a result, the relevance of the main 24-hour news broadcasters has never been higher. Unprecedented pressure has been put on broadcasters such as CNN, BBC World, Bloomberg, CNBC and Star to provide faster, better news programming and reporting than their competitors.] Seismic events (such as) the war in Afghanistan, new upheavals in the Middle East, dark days in West Africa and the war against Iraq (mean) 24-hour news operations are constantly being put to the test, ... Now, more than ever, consumers need a trusted, impartial news source.

I've just come to terms with the fact that there is a group of people out there who is interested in one side of things that I'm not really interested in.

I've had discussions with people who want to know the rules, but no formal requests have been made yet. There could well be a program next year. That decision won't be made until May.

I used to always prefer to text, and in fact got indignant when people called. This was totally irrational.