Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Small business owners that are female, that is their number one problem, is access to capital.

Every new rule, mandate, and regulatory edict is one more obstacle that small business owners, entrepreneurs, and job creators have to swallow.

Business owners should not have to choose between violating their faith and violating the law.

The main thing that 99designs is about is choice. It's a fantastic model that eliminates risk for small business owners and puts designers on equal footing.

Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.