Somebody took five minutes out of their evening, read their alert and sent an e-mail. That's significant.

A lot of agency staffers are getting older. Jody really wanted to get younger people in, and give them an appreciation for NEPA.

I was amazed at the quality of the letters we would get from average people, who would spend an enormous amount of time writing.

It didn't cost anything to e-mail it. I'm not sure exactly, but it normally takes only an hour or two for us to write something of that length. … Most of that information came from the speech, which was already developed.

I appreciate the forwarding function. It lets me have all the benefits of an added e-mail address without any of the frustration of checking separate e-mails.

Read your mail. Read your mail. Read your mail,