I was amazed at the quality of the letters we would get from average people, who would spend an enormous amount of time writing.

A lot of agency staffers are getting older. Jody really wanted to get younger people in, and give them an appreciation for NEPA.

Somebody took five minutes out of their evening, read their alert and sent an e-mail. That's significant.

If I couldn't stand Skylab, ... I definitely couldn't stand the sight of people jumping out of windows and then letters with anthrax postmarked from Trenton.

I have done those for people who have received those letters and they find out they have a refund.

If people could read those letters, they'd know what $75 means to some people.