Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Selecting the right person for the right job is the largest part of coaching.

Choose your paths carefully, too many wrong turns lead to dead ends.

Quality has to be caused, not controlled.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.