People would gravitate to him.

Dirt roads were being enhanced to gravel roads, and they were very much a part of that infrastructure development.

He actually introduced himself to her father, and asked if it would be OK to date his daughter. Dad just had those values all through life.

Some people sort of adopt a blogging uber alles approach, ... dangerous.

That's what sent people through the roof.

We need to tighten up our procedures because there are a number of people out there scamming the system. But the first priority is improving performance. We'd love to be in a situation where we don't have to pay any refunds.