We need to tighten up our procedures because there are a number of people out there scamming the system. But the first priority is improving performance. We'd love to be in a situation where we don't have to pay any refunds.

Daniel Grabauskas

Related Quotes

It is no secret that the MBTA is having financial difficulties, but what I do not want to do is have people that are cheating the system drive up the cost of that program to the point where I won't be able to afford it.

— Daniel Grabauskas

We have not been vigilant enough in monitoring fraud in the program. I think it's an important program to continue, to show good faith to our customers, but it's not going to be a giveaway.

— Daniel Grabauskas

The bottom line is we're shooting for an (increase) in the 25 percent range in order to meet the needs that we've got. But how that breaks out, I can't tell you yet.

— Daniel Grabauskas

Some people sort of adopt a blogging uber alles approach, ... dangerous.

— Daniel Drezner

That's what sent people through the roof.

— Daniel Harrell