No, we haven't done enough research, but I'm an engineer, and we will never have enough research in my mind. But we are being very conservative in our standards. We are doing the best we can right now for what we know.

I don't think there is any way this could have been predicted. Right now we are doing enough research to get on top of the problem to stop this from happening. I don't think you can point the finger at anyone.

Colorado Springs was the first place to bring this to our attention and initiated our research. This problem could be across the entire country. Colorado Springs has been out in front.

It's very rewarding to be recognized as an industry leader in the consumer market by such a respected research group as Forrester. We will continue our ongoing commitment to provide customers with one of today's greatest service values -- creating and delivering a customer-driven experience at one of the industry's most competitive price points.

We expected higher research and development costs, but the revenues were also on the weak side.

I suggested a research project would be required and I guess we're in that research project. There are clear and profound differences. But in a community we can find solutions, compromises, to pursue results.