We expected higher research and development costs, but the revenues were also on the weak side.

It's very rewarding to be recognized as an industry leader in the consumer market by such a respected research group as Forrester. We will continue our ongoing commitment to provide customers with one of today's greatest service values -- creating and delivering a customer-driven experience at one of the industry's most competitive price points.

This is not a critique, ... but just a recognition that as strong as we think our biotechnology and research sector is, we've got a long way to go — and other cities are not standing still.

This is not a critique, ... but just a recognition that as strong as we think our biotechnology and research sector is, we've got a long way to go — and other cities are not standing still.

I don't think there is any way this could have been predicted. Right now we are doing enough research to get on top of the problem to stop this from happening. I don't think you can point the finger at anyone.

Colorado Springs was the first place to bring this to our attention and initiated our research. This problem could be across the entire country. Colorado Springs has been out in front.