No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.