Most consumer advocates recommend, for a cable company, you want to call once every six months and negotiate.

Sometimes they'll say, 'No, this is only for new customers,' but sometimes there's some bargaining room.

We were hoping to build a small, profitable company. And of course, what we've done is build a large, unprofitable company.

One of the strategies for doing first-person is to make the narrator very knowing, so that the reader is with somebody who has a take on everything they observe.

You can't cover up a lot of other workplace sins by just having that proverbial foosball table. But that may be a way to keep employees more engaged.

At home, I dedicate occasional whole days to reading as if I'm a convalescent. The ideal place for this is the bath, where the body floats free. Books go a little wavy, but they're mine, so who cares.