Keynote measures the customer experience because ultimately all business success is driven by the customer experience. Our studies have consistently shown a strong correlation between a positive online experience and increases in brand equity and customer acquisition and retention.


Lance Jones

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The most important thing is good customer experience.
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As a brand marketer, I'm a big believer in 'branding the customer experience,' not just ...
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The Cadillac Web site really is the Cadillac of luxury auto Web. Competitors in the luxury auto indu...
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If I'm a customer, and you know it's my anniversary and greet me that way ... that's a 'wow' moment ...
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Starbucks is committed to evolving and enhancing our customer experience with innovative and wholeso...
HOWARD SCHULTZ
A true Net Performance Score will take into account many aspects of a typical customer engagement.
PEARL ZHU
Aberdeen research revealed that a majority of enterprises cited customer data integration and qualit...
LESLIE AMENT
The simple truth is that technology is still a poor substitute for human interaction.
ROBERT G. THOMPSON
Keeping shoppers happy while they are on the site is just one piece of the satisfaction equation. A ...
LARRY FREED
We are once again honored to be acknowledged by Yankee Group as the leader in business portal servic...
BOB SLOAN
We have to pay a premium, but the end experience for the customer is terrific because they come up r...
BRAD STONE
They really have been known to be at the top with customer experience and they have fallen down rece...
BARRETT LADD
We believe Salesforce.com had a strong finish to their fiscal 2006, driven by robust subscriber addi...
BRENT THILL
Business is all about the customer: what the customer wants and what they get. Generally, every cust...
FABRIZIO MOREIRA
Studies show the longer a customer is in the F&I office, the lower the customer-satisfaction scores.
GLENN ROBERTS
As a company we are committed to extending our industry leadership in Support Services by providing ...
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As a company, we strive to deliver a Superior Ownership Experience to our customers and we are deter...
JUERGEN ROTTLER
I see the flawless fusion of on and off-line branding as the success to any marketing campaign. This...
JOSE SENA
They have the data, the knowledge of the customer and the experience that puts them head and shoulde...
HOWARD RUBEL
A positive of using the digital media is that a company can give its potential customer a virtual ex...
DINESH SHARMA
I thought a company that provides mutual-fund information could be a great business, because you cou...
JOE MANSUETO
This really is a new application driven by the customer base.
DAN RYAN
The trucking business is all about satisfying customers. We don't have a product to sell, so what we...
BILL ZOLLARS
There's only one way you can convince the customer and that's to give him the experience of driving ...
HANS TEMPEL
I think if companies start reinventing themselves and focus on the customer experience more, they wi...
ALFRED LIN
Profits are related to customer retention. Customer retention is related to employee retention. Empl...
JEFFREY PFEFFER
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BRUCE ARMSTRONG
Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer se...
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With more than 300,000 cooled-EGR engines on the road, and over 30 billion miles of experience, we a...
ED PENCE
We've got quite a large segment of our customer base who wants the option of a streamlined airport e...
GUS WHITCOMB
The objective... is to achieve a comfort level between the cook/artist/performer and the customer/vi...
MARIO BATALI
We believe the service measures addressed in this Colorado quality of service settlement cover many ...
FRED STOFFEL
It gives the customer a greater experience. It gives people a better feel while they're waiting in l...
DARREN TRISTANO
Our goal is to support newspapers with their online initiatives while reinforcing brand loyalty amon...
WING YU
Apart from technological aspects businesses should always have the human value.
AMITAV CHOWDHURY
The best I can say is that we are concerned with (parking) and we are sensitive to the customer shop...
DWAINE STEVENS
We're pleased with our employees' ability to deliver a customer-centric experience. Additionally, we...
BRAD ANDERSON
All business success rests on something labeled a sale, which at least momentarily weds company and ...
THOMAS J. PETERS
All business success rests on something labeled a sale, which at least momentarily weds company and ...
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Today's announcement marks a change in how we will serve our customers and the start of a company-wi...
JUSTIN KING
It's absolutely essential. It's extremely important that they not do anything to disrupt the custome...
ANNE BROUWER
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages b...
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Customers look for partner companies that can bridge the gap between their business demands and tech...
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Studies have indicated there is a strong correlation between the shortages of nurses and morbidity a...
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With a strong personal brand, you become the only option in the eyes of your ideal customer.
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I think the dedication and experience level here is enormous, and the challenge is to get everyone f...
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One of the major points we've discovered over the last year is that it's not as easy to run an onlin...
JEFFREY FIELER
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A customer is never wrong . . .
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Our business continued to grow profitably in all customer segments and regions around the world,
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Without customers businesses will be extinct
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J.Crew embodies the customer in Palm Beach and particularly in North Palm Beach. It's a classic cust...
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A satisfied customer is the best business strategy of all.
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Traffic, access, noise, residential protests are problems with outdoor amphitheatres, especially tho...
GARY BONGIOVANNI
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Brands want to be in this segment because if the brand can sell a compact car to a young customer, t...
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to m...
JEFF BEZOS
This study clearly shows a significant positive impact on brand perceptions and purchase intent for ...
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This study clearly shows a significant positive impact on brand perceptions and purchase intent for ...
DR. BONNY BROWN
It is interesting to see the growing correlation between the top performers in the CRI (customer res...
TERRY GOLESWORTHY
It is interesting to see the growing correlation between the top performers in the CRI (customer res...
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In writing advertising it must always be kept in mind that the customer often knows more about the...
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This acquisition in northern Mexico is an excellent strategic fit, allowing us to better serve both ...
ILENE GORDON
Our strong momentum is being sustained in both the pre-pay and contract markets, and the customer re...
PETER ERSKINE
It's a place right now where our brand really resonates with the customer.
JACKIE SCHUTTY
These measures will help us become a more effective global competitor and maintain our leadership in...
WILLIAM AMELIO
It's unique in our experience. The sector has always shown reasonably healthy increases in revenues,
JOHN WEBSTER
The purpose of business is to create and keep a customer.
THEODORE LEAVITT
The purpose of business is to create and keep a customer.
PETER F. DRUCKER
The purpose of business is to create and keep a customer.
PETER DRUCKER
The simple act of saying 'thank you' is a demonstration of gratitude in response to an exper...
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The Oasis opportunity has many attractive characteristics that we seek in a transaction. Led by a st...
BRAD WIGHTMAN
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JASON THOMAS
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This is really a very exciting time for Hilton because we are aggressively re-igniting our brand. Ha...
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Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibi...
DAVE GOULD
It's very rewarding to be recognized as an industry leader in the consumer market by such a respecte...
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CALVIN AYRE
The desire for more positive experience is itself a negative experience. And, paradoxically, the acc...
MARK MANSON
At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model...
BOB CARTER
Skip Simms has a strong background bridging the equity investment and business worlds. Skip's experi...
MICHAEL FINNEY
Bob's leadership within professional services and customer support, and Chad's extensive marketing a...
ANDY MAY
A successful business comes from primarily attaining more customers and repeat sales.
LORRIN L. LEE
Perception is assumed to be reality until clients encounter the reality of the brand, don’t fake i...
BERNARD KELVIN CLIVE
If customer feedback from our transactional survey is extremely good, Mike will celebrate customer s...
ART HERNANDEZ
It also means their job is constantly changing because technology is changing and this is a customer...
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A beautiful building, an eye-catching building, will draw people in to experience that wine. A poten...
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A beautiful building, an eye-catching building, will draw people in to experience that wine. ... A p...
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Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and...
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Science sometimes falls short when trying to fathom the depths of our essence - and our inspiration ...
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As leaders, we become whole when we see that our focused, singular commitment to making the numbers ...
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'Pigeonholed' isn't the right word, because I feel like I've had a very wide range o...
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I mean, you know actors, we always want to do something else, something different.
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I can only speak as an American, but most journalism here isn't doing its job any more. It's...
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Art is art, and journalism is journalism.
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Don't be a victim; if you want to make movies, make movies.
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I'm interested not just in projects that I'll be starring in, but producing film and TV that...
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As I got further into my career, as a character of color, if I was going to have the types of opport...
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The African American community is so under-served in the entertainment industry.
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You either get better, or you don't progress.
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Nothing will ever top 'The Wire.' It was historical. It was black cinema.
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When I went to drama school, I knew I was at least as talented as other students, but because I was ...
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'The Wire' really drew on a lot of real-life situations and real-life organizations - it cre...
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I started acting almost on a whim to help my music career.
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Growing up, I never imagined I would be an actor.
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Notes are tricky in an audition, because I find, more often than not, my instinct is right.
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It's funny, because in drama school, my greatest strength was my range. So my early career was l...
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I'm an artist at heart.
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When you're in a high-stress situation, dynamics between people can change.
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I grew up studying music. I went to conservatory.
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Because of the way tech is changing, and becoming cheaper and user-friendly, it's becoming easie...
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If you're going to come at me, come at me respectfully, and I will respond respectfully.
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The Church became both more accessible and less imposing. It threw itself open to risk.
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Vatican II was a force that seized the mind of the Roman Catholic Church and carried it across centu...
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He vanished to the public in order to materialize for his family.
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Everywhere you hang your hat is home. Home is the bright cave under the hat.
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Coming out involves varying degrees of difficulty that are affected by class, race, religion, and ge...
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Proclaiming a sexual preference is something that straight men never really have to bother with.
LANCE LOUD
One result of An American Family was that I became a gay role model.
LANCE LOUD
It was a pleasure to be a gay eyesore.
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I am now faced with mortality. Definitely not the most generous move.
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David Bowie and Boy George created a safely contained theatrical expression of gay style.
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As I was coming out of the closet, our car was hurtling over an embankment.
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As anyone who is gay will confirm, being that way is not something you become, it is a set of emotio...
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I have a lot in common with Lewis Carroll's Alice (my favorite female literary heroine, besides ...
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Coming out is a means of redefining oneself, of claiming membership in a lifestyle and a social orde...
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My gayness became quietly accepted and, shock of all shocks, life went on.
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I believed I was invincible.
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When you've grown sick of reading and bug-eyed from watching TV, when your friends are all visit...
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I had been found in a mud puddle at 4:30 in the morning.
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Scrawling 'I'm gay' in lipstick on your parents' bedroom mirror may demonstrate a pe...
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I wore a woman's antique fur jacket to my high school junior prom.
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The bulk of my learning - if I may call it such - has come within the past three months, after I bec...
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Sexuality is a private matter; some believe that broadcasting it destroys the very things that make ...
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My reasons for declaring a sexual preference had to do less with the pursuit of personal freedom tha...
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Too pop for punk, too 'old school' for the New Wave, Mumps were a '70s era New York rock...
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Gay culture is in a coming-out process of its own. From out of the closets in the '60s, the cult...
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Perhaps there is no agony worse than the tedium I experienced waiting for Something to Happen.
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I have never gauged myself against anyone else.
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I liked 'Scream of the Banshee' because it was a real challenge. I thought, 'How am I go...
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I've always liked SyFy.
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I'm a good guy. I love playing bad guys, but good guys that have a good thing going on, I like t...
LANCE HENRIKSEN
As a kid, there was a painting of 'Appeal to the Great Spirit' that I would see when I would...
LANCE HENRIKSEN
In the late 1960s, I ended up in Telluride, Colorado. It wasn't like the country club that it is...
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I really like playing good guys, of course. Although, people make mistakes in their lives, and you c...
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Because I've done a lot of theater, I know what power is and how megalomaniacs are, since I'...
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Charles Bean is a brilliant director. I come in with an idea and try to do it, but I fall on my face...
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If you're not acting, you're not an actor.
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What's frustrating to me is when, on a low-budget movie, people don't take chances. A big-bu...
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My feeling is, I do a lot of low-budget films. I don't do low-budget acting. I have no interest ...
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I don't think in words; I think in pictures, in images.
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You know something, if you're not acting, you're not an actor - you've gotta work. No wa...
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When I do a horror or a fantasy film it all boils down to something in the script that surprises me....
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The thing I hate most in acting is asking permission to do things. What you really want to do is say...
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I appreciate the idea that anybody would think of me as a star. But I'm really not career orient...
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Growing up, I think I always had a sense of art: a sense that there was poetry in the world. I didn&...
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You do your work as fully as you can, and the ones who hear the sound join in.
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In every respect, fantasy is like doing abstract paintings.
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To me rites of passage through life, that's a wonderful, beautiful thing.
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If I had my way, the woman I marry, she wouldn't be a part of Twitter and she wouldn't be on...
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I love Twitter. As an entertainer, it's a way to connect with the fans, and I think that's i...
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Working with Tyler Perry has been a wonderful experience. Everything he touches turns to gold, it se...
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I put on whatever is comfortable on me. Suit, jeans and tee as long as it's comfortable. It does...
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I definitely want children. That's important to me, so I just want to make sure that I'm com...
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I met Tyler Perry and we did 'House of Payne' and a movie. We've done a couple other fil...
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I went to Howard University and majored in Film Production and minored in Acting. I turned down an o...
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My parents always taught me never to take anything for granted because it can be taken away from you...
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I just do what's comfortable for me, whether it's getting fresh haircuts, or the clothes tha...
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It's rare that I turn down a photo or autograph, because these are the people that support me, s...
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For every person that doesn't like you, there's gonna be somebody who does.
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I was actually picked on as a kid. I guess in high school it started to change for me. I guess being...
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I had my father, and he was an amazing man and an amazing role model, so I always wanted to mirror t...
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I got in a really bad accident in a Toyota vehicle, but I feel like the safety of the vehicle and Go...
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It's an honor to be a part of Magic Shave as their new ambassador. One of the problems that some...
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If you got a dope girl, there's going to be people that want her. But I don't know, I've...
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I love everyone that supports me, and things can get wild at times, but my parents raised me to be g...
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It's shown and proved that hard work pays off. Make goals, achieve them and replace them with ne...
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I've worked nonstop for 31 years. I've counted down myself hundreds of cues for everything i...
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I have no idea what's next. I simply don't have a clue.
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It's new and different every night. The charge you get from a good audience is like nothing else...
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That's sort of like asking a parent who their favorite child is. It's very hard to determine...
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I always wanted to go to the Chavez school but I could never afford it when I was growing up so a lo...
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I'm comfortable and confident about the future.
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The dove act? I'm still working on it. I don't think it's perfect yet. I got my first pa...
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When I started out back in Louisville, there was Harry Collins. He was my first teacher. He saw that...
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Harry Collins was the first magician I ever saw back in 1965 when I was five years old. He was doing...
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We didn't have a whole lot of money when I was growing up either. I would always ask for magic b...
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I feel like I'm the luckiest person alive. I'm always waiting for that phone call: 'Hell...
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I'm such a relationship guy. I really am.
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It's nice not to have to live a double life.
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I was always the Southern gentleman.
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I'm used to people talking about me.
LANCE BASS
I'm still Christian. I was not raised in a Christian church to hate people. I was taught to love...
LANCE BASS
Unfortunately, if you don't want to be in the spotlight, get out of it.
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I definitely didn't want to be that person that came out and was like, 'O.K. I'm going t...
LANCE BASS
Somebody might get criticized for doing some movie that totally sucks, then turn around and be incre...
LANCE BASS
We joke about it in the entertainment industry: Every actor wants to be a musician, and every musici...
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I'm more liberated and happy than I've been my whole life. I'm just happy.
LANCE BASS
In Mississippi, you don't admit that you're gay. It's just an awkward thing down South, ...
LANCE BASS
I'm a Southerner. We dream of having the family and the kids, and the parents want grandkids, th...
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There are so many kids out there that need to be adopted and need good homes. I definitely want to h...
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I'm at peace with my family, my friends, myself and God so there's really nothing else that ...
LANCE BASS
I can't bear looking in the mirror - I guess that's why my hair looks like this.
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I've always dreamed of having a large family.
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I love cooking. It's one of my favorite things to do. To share my parents' recipes that I gr...
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I'm a family guy, so I would love to have a family; I would love to find that perfect person to ...
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I find that once you start helping others, it makes you feel better about yourself. It helps you fig...
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He's a couple sandwiches short of a picnic.
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It doesn't matter what color, sex, religion, age, sexual orientation, etc., everyone should have...
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I've definitely, you know, been with women. And I've had great relationships with them where...
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It can't be any simpler: the farewell is going to be on the Champs-Elysees.
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I joined the swim team when I was 12, and I was the worst kid in the pool - I was put with a group o...
LANCE ARMSTRONG
Marathons are hard because of the physical pain, the pounding on the muscles, joints, tendons.
LANCE ARMSTRONG
It's nice to win. I'll never win again. I may have to take up golf - take on Tiger.
LANCE ARMSTRONG
Cycling is a sport of the open road and spectators are lining that road.
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There's no rule, no law, no regulation that says you can't come back. So I have every right ...
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Nobody needs to cry for me. I'm going to be great.
LANCE ARMSTRONG
A boo is a lot louder than a cheer. If you have 10 people cheering and one person booing, all you he...
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I figure the faster I pedal, the faster I can retire.
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For whatever reason, maybe it's because of my story, but people associate Livestrong with exerci...
LANCE ARMSTRONG
It's tough to be a 15- or 16-year-old athlete competing around the country. There's tension,...
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Winning is about heart, not just legs. It's got to be in the right place.
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If we don't somehow stem the tide of childhood obesity, we're going to have a huge problem.
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The riskiest thing you can do is get greedy.
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I still don't get golf.
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I may be in timeout forever. But I hope not to be.
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I exercise everyday. I swim, I bike, I run and I go to the gym.
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Two things scare me. The first is getting hurt. But that's not nearly as scary as the second, wh...
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Portland, Oregon won't build a mile of road without a mile of bike path. You can commute there, ...
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There comes a point in every man's life when he has to say: 'Enough is enough.'
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Through my illness I learned rejection. I was written off. That was the moment I thought, Okay, game...
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I mean, having the speedometer in the front windshield was something I've never experienced before, ...
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I think it's better we downplay our chances. I think we should cherish this role as the underdog, be...
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Birthdays don't really matter much anymore ... for me, I sort of have a new birthday and that's Octo...
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It's a strange climb ... long but not very steep, so you can keep 30, 40, 50 guys, and they can take...
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It was a great day, especially with the weather. First the heat, then the thunder, then the sun agai...
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But if you ride your bike a mile away, she is not gonna find you.
LANCE ARMSTRONG
The truth is, if you asked me to choose between winning the TdF and cancer, I would choose cancer. O...
LANCE ARMSTRONG
It's a great feeling when someone like Bernard Hinault comes up to you on the podium to say 'Welcome...
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I started fast and hard, it was difficult with a hard climb and long downhill with headwind. It was ...
LANCE ARMSTRONG
As American productivity, once the exuberant engine of national wealth, has dipped to an embarrassin...
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A boo is a lot louder than a cheer.
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Anyone who imagines they can work alone winds up surrounded by nothing but rivals, without companion...
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Pride follows many paths, speaks in many voices and comes in many forms...
Some stranger than oth...
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Pain is temporary. Quitting lasts forever.
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For the level of condition that I have now, that was without a doubt the hardest physical thing I ha...
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The biggest problem with politics or running for the governor
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At the end of the day, if there was indeed some Body or presence standing there to judge me, I hoped...
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The truth is, if you asked me to choose between winning the Tour de France and cancer, I would choos...
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Without cancer, I never would have won a single Tour de France. Cancer taught me a plan for more pur...
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During our lives we're faced with so many elements as well, we experience so many setbacks, and figh...
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If children have the ability to ignore all odds and percentages, then maybe we can all learn from th...
LANCE ARMSTRONG
One can live with the thought of one's own death. It is the thought of the death of the words and bo...
LANCE MORROW
As they marched, the crowds lining the route broke into applause, a sweet and deeply felt spontaneou...
LANCE MORROW
Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will sub...
LANCE ARMSTRONG
Never forget the power of silence, that massively disconcerting pause which goes on and on and may ...
LANCE MORROW
Leaders make things possible. Exceptional leaders make them inevitable.
LANCE MORROW
Extraordinary allegations require extraordinary evidence.
LANCE ARMSTRONG
A rattlesnake loose in the living room tends to end all discussion of animal rights.
LANCE MORROW
For the naysayers that claimed 'American Family' revealed us to be vacant, unloving, uncarin...
LANCE LOUD
I really started dreaming... and broke out of my shyness when I got to Howard University. My first a...
LANCE GROSS
I actually didn't get to go to my prom. I left high school when I was 16 to join 'NSYNC. I f...
LANCE BASS
Gay culture is surviving and thriving. Some activists believe the recent rise in homophobic violence...
LANCE LOUD
I think everyone dreams of that nice romantic wedding.
LANCE BASS
I'd rate myself an 8. I do have my flaws, but I'm a cool dude. If I wasn't myself, I'...
LANCE GROSS
You've got to have a sense of humor to keep your sanity.
LANCE BASS
The real 1960s began on the afternoon of November 22, 1963. It came to seem that Kennedy's murde...
LANCE MORROW
Obviously, I come from one background, and the people that design fitness equipment have been doing ...
LANCE ARMSTRONG
If you worried about falling off the bike, you'd never get on.
LANCE ARMSTRONG
Never forget the power of silence, that massively disconcerting pause which goes on and on and may a...
LANCE MORROW
Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing...
LANCE SECRETAN
The bailout of Fannie Mae is completely off the books. It's going to cost us hundreds of billion...
LEONARD LANCE
If there is a gay uniform, the differences are in how each man coordinates the details: the brand an...
LANCE LOUD
I'll live to be one year younger, because I can't stand the idea of a world without you in it, and d...
LANCE OLSEN
The beginning of the shows are different. One time we'll say 'Hello, Denver'. Another ti...
LANCE BASS
Working with Angela Bassett is by far the best. I've watched and admired her for years. I'm ...
LANCE GROSS
In 1970, television ate my family. The Andy Warhol prophecy of 15 minutes of fame for any and everyo...
LANCE LOUD