Keynote measures the customer experience because ultimately all business success is driven by the customer experience. Our studies have consistently shown a strong correlation between a positive online experience and increases in brand equity and customer acquisition and retention.
Lance Jones
Related You have to create a consistent brand experience however and wherever a customer touches your brand,... ANGELA AHRENDTS I like to open for a band as it brings on sort of a challenge and it makes things more interesting. ... KELLY JONES The Cadillac Web site really is the Cadillac of luxury auto Web. Competitors in the luxury auto indu... BONNY BROWN We continue to focus our attention on absolute volume growth driven by Customer and Firm trading act... DAVID KRELL The most important thing is good customer experience. CANNING FOK The top three auto sites are relatively competitive with each other in terms of the online customer ... BONNY BROWN As a brand marketer, I'm a big believer in 'branding the customer experience,' not just ... JOHN SCULLEY The Cadillac Web site really is the Cadillac of luxury auto Web. Competitors in the luxury auto indu... DR. BONNY BROWN If I'm a customer, and you know it's my anniversary and greet me that way ... that's a 'wow' moment ... CHARLES FINK Starbucks is committed to evolving and enhancing our customer experience with innovative and wholeso... HOWARD SCHULTZ A true Net Performance Score will take into account many aspects of a typical customer engagement. PEARL ZHU Aberdeen research revealed that a majority of enterprises cited customer data integration and qualit... LESLIE AMENT The simple truth is that technology is still a poor substitute for human interaction. ROBERT G. THOMPSON Keeping shoppers happy while they are on the site is just one piece of the satisfaction equation. A ... LARRY FREED We are once again honored to be acknowledged by Yankee Group as the leader in business portal servic... BOB SLOAN We have to pay a premium, but the end experience for the customer is terrific because they come up r... BRAD STONE They really have been known to be at the top with customer experience and they have fallen down rece... BARRETT LADD We believe Salesforce.com had a strong finish to their fiscal 2006, driven by robust subscriber addi... BRENT THILL Business is all about the customer: what the customer wants and what they get. Generally, every cust... FABRIZIO MOREIRA Studies show the longer a customer is in the F&I office, the lower the customer-satisfaction scores. GLENN ROBERTS As a company we are committed to extending our industry leadership in Support Services by providing ... JUERGEN ROTTLER As a company, we strive to deliver a Superior Ownership Experience to our customers and we are deter... JUERGEN ROTTLER I see the flawless fusion of on and off-line branding as the success to any marketing campaign. This... JOSE SENA They have the data, the knowledge of the customer and the experience that puts them head and shoulde... HOWARD RUBEL A positive of using the digital media is that a company can give its potential customer a virtual ex... DINESH SHARMA I thought a company that provides mutual-fund information could be a great business, because you cou... JOE MANSUETO This really is a new application driven by the customer base. DAN RYAN The trucking business is all about satisfying customers. We don't have a product to sell, so what we... BILL ZOLLARS There's only one way you can convince the customer and that's to give him the experience of driving ... HANS TEMPEL I think if companies start reinventing themselves and focus on the customer experience more, they wi... ALFRED LIN Profits are related to customer retention. Customer retention is related to employee retention. Empl... JEFFREY PFEFFER Business Objects is known for the excellence of both its business intelligence applications and its ... BRUCE ARMSTRONG Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer se... LESLIE AMENT With more than 300,000 cooled-EGR engines on the road, and over 30 billion miles of experience, we a... ED PENCE We've got quite a large segment of our customer base who wants the option of a streamlined airport e... GUS WHITCOMB The objective... is to achieve a comfort level between the cook/artist/performer and the customer/vi... MARIO BATALI We believe the service measures addressed in this Colorado quality of service settlement cover many ... FRED STOFFEL It gives the customer a greater experience. It gives people a better feel while they're waiting in l... DARREN TRISTANO Our goal is to support newspapers with their online initiatives while reinforcing brand loyalty amon... WING YU Apart from technological aspects businesses should always have the human value. AMITAV CHOWDHURY The best I can say is that we are concerned with (parking) and we are sensitive to the customer shop... DWAINE STEVENS We're pleased with our employees' ability to deliver a customer-centric experience. Additionally, we... BRAD ANDERSON All business success rests on something labeled a sale, which at least momentarily weds company and ... THOMAS J. PETERS All business success rests on something labeled a sale, which at least momentarily weds company and ... TOM PETERS Today's announcement marks a change in how we will serve our customers and the start of a company-wi... JUSTIN KING It's absolutely essential. It's extremely important that they not do anything to disrupt the custome... ANNE BROUWER When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages b... SIMON MAINWARING Customers look for partner companies that can bridge the gap between their business demands and tech... ALLISON WATSON Studies have indicated there is a strong correlation between the shortages of nurses and morbidity a... LOIS CAPPS With a strong personal brand, you become the only option in the eyes of your ideal customer. AMBER HURDLE I think the dedication and experience level here is enormous, and the challenge is to get everyone f... ALLEN QUESTROM One of the major points we've discovered over the last year is that it's not as easy to run an onlin... JEFFREY FIELER Only companies that have demonstrated high levels of customer service, proved their experience and a... ALLISON WATSON A customer is never wrong . . . LEON VAN DE PAS So if you are a superb customer on the Internet or visit our Boston store all the time -- we'll know... HARRY KUBETZ The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linea... ANGELA AHRENDTS Our business continued to grow profitably in all customer segments and regions around the world, MICHAEL DELL Without customers businesses will be extinct SOTONYE ANGA How much do you as a consumer value a positive experience with a brand or its customer service depar... SIMON MAINWARING Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adapti... DENIS POMBRIANT This is the first set of competitive intelligence studies to examine banking Web sites from all angl... LANCE JONES J.Crew embodies the customer in Palm Beach and particularly in North Palm Beach. It's a classic cust... AL FERRIS A satisfied customer is the best business strategy of all. MICHAEL LEBOEUF Traffic, access, noise, residential protests are problems with outdoor amphitheatres, especially tho... GARY BONGIOVANNI Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under ... JOHN COLLISON Brands want to be in this segment because if the brand can sell a compact car to a young customer, t... TOM LIBBY We see our customers as invited guests to a party, and we are the hosts. It's our job every day to m... JEFF BEZOS This study clearly shows a significant positive impact on brand perceptions and purchase intent for ... BONNY BROWN This study clearly shows a significant positive impact on brand perceptions and purchase intent for ... DR. BONNY BROWN It is interesting to see the growing correlation between the top performers in the CRI (customer res... TERRY GOLESWORTHY It is interesting to see the growing correlation between the top performers in the CRI (customer res... TERRY GOLESWORTHY In writing advertising it must always be kept in mind that the customer often knows more about the... JOHN WANAMAKER This acquisition in northern Mexico is an excellent strategic fit, allowing us to better serve both ... ILENE GORDON Our strong momentum is being sustained in both the pre-pay and contract markets, and the customer re... PETER ERSKINE It's a place right now where our brand really resonates with the customer. JACKIE SCHUTTY These measures will help us become a more effective global competitor and maintain our leadership in... WILLIAM AMELIO It's unique in our experience. The sector has always shown reasonably healthy increases in revenues, JOHN WEBSTER The purpose of business is to create and keep a customer. THEODORE LEAVITT The purpose of business is to create and keep a customer. PETER F. DRUCKER The purpose of business is to create and keep a customer. PETER DRUCKER The simple act of saying 'thank you' is a demonstration of gratitude in response to an exper... SIMON MAINWARING The Oasis opportunity has many attractive characteristics that we seek in a transaction. Led by a st... BRAD WIGHTMAN La Fiesta really pays attention to the customer experience. We try to train our employees well, buy ... JASON THOMAS Broad based support is needed among manufacturing customer organizations to support standards develo... GARY SULLIVAN We see our customers as invited guests to a party, and we are the hosts. It's our job every day ... JEFF BEZOS This is really a very exciting time for Hilton because we are aggressively re-igniting our brand. Ha... JEFF DISKIN This works because merchants have a high cost of customer acquisition, and we lower it, ... We bring... BILL GROSS Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibi... DAVE GOULD It's very rewarding to be recognized as an industry leader in the consumer market by such a respecte... SCOTT HELBING Bodog.com has always had a very popular refer-a-friend program, and this can be directly attributed ... CALVIN AYRE The desire for more positive experience is itself a negative experience. And, paradoxically, the acc... MARK MANSON At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model... BOB CARTER Skip Simms has a strong background bridging the equity investment and business worlds. Skip's experi... MICHAEL FINNEY Bob's leadership within professional services and customer support, and Chad's extensive marketing a... ANDY MAY A successful business comes from primarily attaining more customers and repeat sales. LORRIN L. LEE Perception is assumed to be reality until clients encounter the reality of the brand, don’t fake i... BERNARD KELVIN CLIVE If customer feedback from our transactional survey is extremely good, Mike will celebrate customer s... ART HERNANDEZ It also means their job is constantly changing because technology is changing and this is a customer... MICHAEL DELL A beautiful building, an eye-catching building, will draw people in to experience that wine. A poten... ANDY HALL A beautiful building, an eye-catching building, will draw people in to experience that wine. ... A p... ANDY HALL
More Lance Jones
This is the first set of competitive intelligence studies to examine banking Web sites from all angl... LANCE JONES Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and... LANCE SECRETAN Science sometimes falls short when trying to fathom the depths of our essence - and our inspiration ... LANCE SECRETAN As leaders, we become whole when we see that our focused, singular commitment to making the numbers ... LANCE SECRETAN 'Pigeonholed' isn't the right word, because I feel like I've had a very wide range o... LANCE REDDICK I mean, you know actors, we always want to do something else, something different. LANCE REDDICK I can only speak as an American, but most journalism here isn't doing its job any more. It's... LANCE REDDICK Art is art, and journalism is journalism. LANCE REDDICK Don't be a victim; if you want to make movies, make movies. LANCE REDDICK I'm interested not just in projects that I'll be starring in, but producing film and TV that... LANCE REDDICK As I got further into my career, as a character of color, if I was going to have the types of opport... LANCE REDDICK The African American community is so under-served in the entertainment industry. LANCE REDDICK You either get better, or you don't progress. LANCE REDDICK Nothing will ever top 'The Wire.' It was historical. It was black cinema. LANCE REDDICK When I went to drama school, I knew I was at least as talented as other students, but because I was ... LANCE REDDICK 'The Wire' really drew on a lot of real-life situations and real-life organizations - it cre... LANCE REDDICK I started acting almost on a whim to help my music career. LANCE REDDICK Growing up, I never imagined I would be an actor. LANCE REDDICK Notes are tricky in an audition, because I find, more often than not, my instinct is right. LANCE REDDICK It's funny, because in drama school, my greatest strength was my range. So my early career was l... LANCE REDDICK I'm an artist at heart. LANCE REDDICK When you're in a high-stress situation, dynamics between people can change. LANCE REDDICK You don't see a lot of black rock stars. The music industry tends to be segregated stylistically... LANCE REDDICK I grew up studying music. I went to conservatory. LANCE REDDICK Because of the way tech is changing, and becoming cheaper and user-friendly, it's becoming easie... LANCE REDDICK If you're going to come at me, come at me respectfully, and I will respond respectfully. LANCE REDDICK The Church became both more accessible and less imposing. It threw itself open to risk. LANCE MORROW Vatican II was a force that seized the mind of the Roman Catholic Church and carried it across centu... LANCE MORROW He vanished to the public in order to materialize for his family. LANCE MORROW Everywhere you hang your hat is home. Home is the bright cave under the hat. LANCE MORROW Coming out involves varying degrees of difficulty that are affected by class, race, religion, and ge... LANCE LOUD Proclaiming a sexual preference is something that straight men never really have to bother with. LANCE LOUD One result of An American Family was that I became a gay role model. LANCE LOUD It was a pleasure to be a gay eyesore. LANCE LOUD I am now faced with mortality. Definitely not the most generous move. LANCE LOUD David Bowie and Boy George created a safely contained theatrical expression of gay style. LANCE LOUD As I was coming out of the closet, our car was hurtling over an embankment. LANCE LOUD As anyone who is gay will confirm, being that way is not something you become, it is a set of emotio... LANCE LOUD I have a lot in common with Lewis Carroll's Alice (my favorite female literary heroine, besides ... LANCE LOUD Coming out is a means of redefining oneself, of claiming membership in a lifestyle and a social orde... LANCE LOUD My gayness became quietly accepted and, shock of all shocks, life went on. LANCE LOUD I believed I was invincible. LANCE LOUD When you've grown sick of reading and bug-eyed from watching TV, when your friends are all visit... LANCE LOUD I had been found in a mud puddle at 4:30 in the morning. LANCE LOUD Scrawling 'I'm gay' in lipstick on your parents' bedroom mirror may demonstrate a pe... LANCE LOUD I wore a woman's antique fur jacket to my high school junior prom. LANCE LOUD The bulk of my learning - if I may call it such - has come within the past three months, after I bec... LANCE LOUD Sexuality is a private matter; some believe that broadcasting it destroys the very things that make ... LANCE LOUD My reasons for declaring a sexual preference had to do less with the pursuit of personal freedom tha... LANCE LOUD Too pop for punk, too 'old school' for the New Wave, Mumps were a '70s era New York rock... LANCE LOUD Gay culture is in a coming-out process of its own. From out of the closets in the '60s, the cult... LANCE LOUD Perhaps there is no agony worse than the tedium I experienced waiting for Something to Happen. LANCE LOUD I always wanted to be an actor, even when I was a little kid. When I used to run away from home, I... LANCE HENRIKSEN I have never gauged myself against anyone else. LANCE HENRIKSEN One of my favorites of all time was with Jim Jarmusch, called 'Dead Man.' I was in that with... LANCE HENRIKSEN I liked 'Scream of the Banshee' because it was a real challenge. I thought, 'How am I go... LANCE HENRIKSEN I've always liked SyFy. LANCE HENRIKSEN I'm a good guy. I love playing bad guys, but good guys that have a good thing going on, I like t... LANCE HENRIKSEN As a kid, there was a painting of 'Appeal to the Great Spirit' that I would see when I would... LANCE HENRIKSEN In the late 1960s, I ended up in Telluride, Colorado. It wasn't like the country club that it is... LANCE HENRIKSEN I really like playing good guys, of course. Although, people make mistakes in their lives, and you c... LANCE HENRIKSEN Because I've done a lot of theater, I know what power is and how megalomaniacs are, since I'... LANCE HENRIKSEN Charles Bean is a brilliant director. I come in with an idea and try to do it, but I fall on my face... LANCE HENRIKSEN If you're not acting, you're not an actor. LANCE HENRIKSEN What's frustrating to me is when, on a low-budget movie, people don't take chances. A big-bu... LANCE HENRIKSEN My feeling is, I do a lot of low-budget films. I don't do low-budget acting. I have no interest ... LANCE HENRIKSEN I don't think in words; I think in pictures, in images. LANCE HENRIKSEN You know something, if you're not acting, you're not an actor - you've gotta work. No wa... LANCE HENRIKSEN When I do a horror or a fantasy film it all boils down to something in the script that surprises me.... LANCE HENRIKSEN The thing I hate most in acting is asking permission to do things. What you really want to do is say... LANCE HENRIKSEN I appreciate the idea that anybody would think of me as a star. But I'm really not career orient... LANCE HENRIKSEN Growing up, I think I always had a sense of art: a sense that there was poetry in the world. I didn&... LANCE HENRIKSEN You do your work as fully as you can, and the ones who hear the sound join in. LANCE HENRIKSEN In a way, being born is a sort of ecological contagion. When you have longevity of family, we rememb... LANCE HENRIKSEN In every respect, fantasy is like doing abstract paintings. LANCE HENRIKSEN But to this day - I'm very literate now, I love to read, I read constantly - words don't res... LANCE HENRIKSEN To me rites of passage through life, that's a wonderful, beautiful thing. LANCE HENRIKSEN Corporate nationalism to me is a little bit like what would have happened if Hitler had won. It'... LANCE HENRIKSEN If I had my way, the woman I marry, she wouldn't be a part of Twitter and she wouldn't be on... LANCE GROSS I love Twitter. As an entertainer, it's a way to connect with the fans, and I think that's i... LANCE GROSS Working with Tyler Perry has been a wonderful experience. Everything he touches turns to gold, it se... LANCE GROSS I put on whatever is comfortable on me. Suit, jeans and tee as long as it's comfortable. It does... LANCE GROSS I definitely want children. That's important to me, so I just want to make sure that I'm com... LANCE GROSS I met Tyler Perry and we did 'House of Payne' and a movie. We've done a couple other fil... LANCE GROSS I went to Howard University and majored in Film Production and minored in Acting. I turned down an o... LANCE GROSS My parents always taught me never to take anything for granted because it can be taken away from you... LANCE GROSS I just do what's comfortable for me, whether it's getting fresh haircuts, or the clothes tha... LANCE GROSS It's rare that I turn down a photo or autograph, because these are the people that support me, s... LANCE GROSS I would actually like to play Bobby Brown. To me, he was just the King of R&B at one point. LANCE GROSS I mean, I'm humble... to me, I'm just a regular cat from Oakland, California. LANCE GROSS For every person that doesn't like you, there's gonna be somebody who does. LANCE GROSS I was actually picked on as a kid. I guess in high school it started to change for me. I guess being... LANCE GROSS I had my father, and he was an amazing man and an amazing role model, so I always wanted to mirror t... LANCE GROSS I got in a really bad accident in a Toyota vehicle, but I feel like the safety of the vehicle and Go... LANCE GROSS It's an honor to be a part of Magic Shave as their new ambassador. One of the problems that some... LANCE GROSS If you got a dope girl, there's going to be people that want her. But I don't know, I've... LANCE GROSS I love everyone that supports me, and things can get wild at times, but my parents raised me to be g... LANCE GROSS It's shown and proved that hard work pays off. Make goals, achieve them and replace them with ne... LANCE GROSS It was a great opportunity that I had to take - my very own theater. That comes along once in a life... LANCE BURTON I've worked nonstop for 31 years. I've counted down myself hundreds of cues for everything i... LANCE BURTON I have no idea what's next. I simply don't have a clue. LANCE BURTON I'm very happy to be employed. I always contend that in show business that if you're employe... LANCE BURTON It's new and different every night. The charge you get from a good audience is like nothing else... LANCE BURTON That's sort of like asking a parent who their favorite child is. It's very hard to determine... LANCE BURTON I always wanted to go to the Chavez school but I could never afford it when I was growing up so a lo... LANCE BURTON I'm comfortable and confident about the future. LANCE BURTON The dove act? I'm still working on it. I don't think it's perfect yet. I got my first pa... LANCE BURTON When I started out back in Louisville, there was Harry Collins. He was my first teacher. He saw that... LANCE BURTON Harry Collins was the first magician I ever saw back in 1965 when I was five years old. He was doing... LANCE BURTON We didn't have a whole lot of money when I was growing up either. I would always ask for magic b... LANCE BURTON I feel like I'm the luckiest person alive. I'm always waiting for that phone call: 'Hell... LANCE BURTON I'm such a relationship guy. I really am. LANCE BASS It's nice not to have to live a double life. LANCE BASS I was always the Southern gentleman. LANCE BASS I'm used to people talking about me. LANCE BASS I'm still Christian. I was not raised in a Christian church to hate people. I was taught to love... LANCE BASS Unfortunately, if you don't want to be in the spotlight, get out of it. LANCE BASS I definitely didn't want to be that person that came out and was like, 'O.K. I'm going t... LANCE BASS Somebody might get criticized for doing some movie that totally sucks, then turn around and be incre... LANCE BASS We joke about it in the entertainment industry: Every actor wants to be a musician, and every musici... LANCE BASS I'm more liberated and happy than I've been my whole life. I'm just happy. LANCE BASS In Mississippi, you don't admit that you're gay. It's just an awkward thing down South, ... LANCE BASS I'm a Southerner. We dream of having the family and the kids, and the parents want grandkids, th... LANCE BASS There are so many kids out there that need to be adopted and need good homes. I definitely want to h... LANCE BASS I'm at peace with my family, my friends, myself and God so there's really nothing else that ... LANCE BASS I can't bear looking in the mirror - I guess that's why my hair looks like this. LANCE BASS I've always dreamed of having a large family. LANCE BASS I love cooking. It's one of my favorite things to do. To share my parents' recipes that I gr... LANCE BASS I'm a family guy, so I would love to have a family; I would love to find that perfect person to ... LANCE BASS I find that once you start helping others, it makes you feel better about yourself. It helps you fig... LANCE BASS He's a couple sandwiches short of a picnic. LANCE BASS It doesn't matter what color, sex, religion, age, sexual orientation, etc., everyone should have... LANCE BASS I've definitely, you know, been with women. And I've had great relationships with them where... LANCE BASS It can't be any simpler: the farewell is going to be on the Champs-Elysees. LANCE ARMSTRONG I joined the swim team when I was 12, and I was the worst kid in the pool - I was put with a group o... LANCE ARMSTRONG Marathons are hard because of the physical pain, the pounding on the muscles, joints, tendons. LANCE ARMSTRONG It's nice to win. I'll never win again. I may have to take up golf - take on Tiger. LANCE ARMSTRONG Cycling is a sport of the open road and spectators are lining that road. LANCE ARMSTRONG There's no rule, no law, no regulation that says you can't come back. So I have every right ... LANCE ARMSTRONG Nobody needs to cry for me. I'm going to be great. LANCE ARMSTRONG A boo is a lot louder than a cheer. If you have 10 people cheering and one person booing, all you he... LANCE ARMSTRONG I figure the faster I pedal, the faster I can retire. LANCE ARMSTRONG For whatever reason, maybe it's because of my story, but people associate Livestrong with exerci... LANCE ARMSTRONG It's tough to be a 15- or 16-year-old athlete competing around the country. There's tension,... LANCE ARMSTRONG Winning is about heart, not just legs. It's got to be in the right place. LANCE ARMSTRONG If we don't somehow stem the tide of childhood obesity, we're going to have a huge problem. LANCE ARMSTRONG The riskiest thing you can do is get greedy. LANCE ARMSTRONG I still don't get golf. LANCE ARMSTRONG I may be in timeout forever. But I hope not to be. LANCE ARMSTRONG I exercise everyday. I swim, I bike, I run and I go to the gym. LANCE ARMSTRONG Two things scare me. The first is getting hurt. But that's not nearly as scary as the second, wh... LANCE ARMSTRONG Portland, Oregon won't build a mile of road without a mile of bike path. You can commute there, ... LANCE ARMSTRONG There comes a point in every man's life when he has to say: 'Enough is enough.' LANCE ARMSTRONG Through my illness I learned rejection. I was written off. That was the moment I thought, Okay, game... LANCE ARMSTRONG I mean, having the speedometer in the front windshield was something I've never experienced before, ... LANCE ARMSTRONG I think it's better we downplay our chances. I think we should cherish this role as the underdog, be... LANCE ARMSTRONG Birthdays don't really matter much anymore ... for me, I sort of have a new birthday and that's Octo... LANCE ARMSTRONG It's a strange climb ... long but not very steep, so you can keep 30, 40, 50 guys, and they can take... LANCE ARMSTRONG It was a great day, especially with the weather. First the heat, then the thunder, then the sun agai... LANCE ARMSTRONG But if you ride your bike a mile away, she is not gonna find you. LANCE ARMSTRONG The truth is, if you asked me to choose between winning the TdF and cancer, I would choose cancer. O... LANCE ARMSTRONG It's a great feeling when someone like Bernard Hinault comes up to you on the podium to say 'Welcome... LANCE ARMSTRONG I started fast and hard, it was difficult with a hard climb and long downhill with headwind. It was ... LANCE ARMSTRONG As American productivity, once the exuberant engine of national wealth, has dipped to an embarrassin... LANCE MORROW A boo is a lot louder than a cheer. LANCE ARMSTRONG Anyone who imagines they can work alone winds up surrounded by nothing but rivals, without companion... LANCE ARMSTRONG Pride follows many paths, speaks in many voices and comes in many forms... Some stranger than oth... LANCE RUND Pain is temporary. Quitting lasts forever. LANCE ARMSTRONG For the level of condition that I have now, that was without a doubt the hardest physical thing I ha... LANCE ARMSTRONG The biggest problem with politics or running for the governor LANCE ARMSTRONG At the end of the day, if there was indeed some Body or presence standing there to judge me, I hoped... LANCE ARMSTRONG The truth is, if you asked me to choose between winning the Tour de France and cancer, I would choos... LANCE ARMSTRONG Without cancer, I never would have won a single Tour de France. Cancer taught me a plan for more pur... LANCE ARMSTRONG During our lives we're faced with so many elements as well, we experience so many setbacks, and figh... LANCE ARMSTRONG If children have the ability to ignore all odds and percentages, then maybe we can all learn from th... LANCE ARMSTRONG One can live with the thought of one's own death. It is the thought of the death of the words and bo... LANCE MORROW As they marched, the crowds lining the route broke into applause, a sweet and deeply felt spontaneou... LANCE MORROW Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will sub... LANCE ARMSTRONG Never forget the power of silence, that massively disconcerting pause which goes on and on and may ... LANCE MORROW Leaders make things possible. Exceptional leaders make them inevitable. LANCE MORROW Extraordinary allegations require extraordinary evidence. LANCE ARMSTRONG A rattlesnake loose in the living room tends to end all discussion of animal rights. LANCE MORROW For the naysayers that claimed 'American Family' revealed us to be vacant, unloving, uncarin... LANCE LOUD I really started dreaming... and broke out of my shyness when I got to Howard University. My first a... LANCE GROSS I actually didn't get to go to my prom. I left high school when I was 16 to join 'NSYNC. I f... LANCE BASS Gay culture is surviving and thriving. Some activists believe the recent rise in homophobic violence... LANCE LOUD I think everyone dreams of that nice romantic wedding. LANCE BASS I'd rate myself an 8. I do have my flaws, but I'm a cool dude. If I wasn't myself, I'... LANCE GROSS You've got to have a sense of humor to keep your sanity. LANCE BASS The real 1960s began on the afternoon of November 22, 1963. It came to seem that Kennedy's murde... LANCE MORROW Obviously, I come from one background, and the people that design fitness equipment have been doing ... LANCE ARMSTRONG If you worried about falling off the bike, you'd never get on. LANCE ARMSTRONG Never forget the power of silence, that massively disconcerting pause which goes on and on and may a... LANCE MORROW Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing... LANCE SECRETAN The bailout of Fannie Mae is completely off the books. It's going to cost us hundreds of billion... LEONARD LANCE If there is a gay uniform, the differences are in how each man coordinates the details: the brand an... LANCE LOUD I'll live to be one year younger, because I can't stand the idea of a world without you in it, and d... LANCE OLSEN The beginning of the shows are different. One time we'll say 'Hello, Denver'. Another ti... LANCE BASS Working with Angela Bassett is by far the best. I've watched and admired her for years. I'm ... LANCE GROSS In 1970, television ate my family. The Andy Warhol prophecy of 15 minutes of fame for any and everyo... LANCE LOUD