It's still about e-commerce,

That's one of the reasons (why) our Chamber of Commerce has decided to take this issue on. If small businesses don't have advocates - and they don't - what chance do they have?

It is probably feasible to make an employee happy and stay at a much lower cost than it would take to replace that person.

Good managers know the work ethic of each of their employees and know who's a producer and who's a slacker.

Those targets are generally what everyone gets in a good year -- not a bad year, not a great year -- a good year.

The difference between what someone is paid and what they think they should be paid is based on differences in perception of value ... and performance.