It's always a good story when you can increase customer satisfaction ratings while you are also increasing business; it means you have the organization focused and executing on what matters.

United is committed to being an industry leader in customer satisfaction among frequent business travelers. Sean looks at our business through the eyes of our customers, and under his leadership, we will continue to create the experiences we expect for our customers throughout their journeys, develop products to meet their needs, and improve customer satisfaction.

Ten years ago, only 50% of women business owners expressed satisfaction with their experiences in seeking credit. According to this new study, that number has grown to over 70%. Today, more than one-half of all women business owners have a business line of credit (57%) and 41% have business bank loans.

Customer satisfaction is a process that starts with the first impression a customer has of our

business and involves every employee. Many "CSI programs" are reactive and merely attack the

symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of

the dealership/manufacturer culture and be worn like a second skin. Each employee must not

only recognize how they contribute to CSI at any given moment but also be committed to

continually making a positive difference in the process. Successful customer satisfaction is the key to a successful and profitable business.

Having an easy to use wireless network is going to make Silicon Valley more competitive when it comes to attracting conventions and visitors. The network will once again demonstrate that there is no better place in the world to do business than Silicon Valley.

He still gets up every day trying to figure out how to keep the things moving that he wants moving.