He still gets up every day trying to figure out how to keep the things moving that he wants moving.

It's always a good story when you can increase customer satisfaction ratings while you are also increasing business; it means you have the organization focused and executing on what matters.

Having an easy to use wireless network is going to make Silicon Valley more competitive when it comes to attracting conventions and visitors. The network will once again demonstrate that there is no better place in the world to do business than Silicon Valley.

It's still very preliminary, except we really like the idea of honoring people, as well as from a tourism point of view.

At this point, trying to get a new system in place by Election Day would be a total train wreck.

We're all trying to learn every day. We're still not where we need to be, but we're getting better.