It was a very serious fire. Anytime you're burning hydrocarbons like this we're burning coal there's the potential for fire but it's not a common event.

A fire this size is not common. This is an unusual event.

We'd rather see reductions be made through a process like this than any kind of confrontational process.

That's prohibited by law. Unlike retail gas stations, we cannot make a profit on gas.

It's traditionally a time when you see quite a few disconnections, but we certainly try to minimize those.

We just don't disconnect customers if they're a month or two behind. We looked at this case in depth. We believe we took all the steps we could to avoid a disconnection.