It takes less effort to keep an old customer satisfied than to get a new customer interested

Asking 'who ought to be the boss' is like asking 'who ought to be the tenor in the quartet?' Obviously, the man who can sing tenor.

If we don't take care of the customer... somebody else will.

It really is a team effort.

By working faithfully eight hours a day, you may eventually get to be a boss and work twelve hours a day.

Your real boss is the one who walks around under your hat.