If we don't take care of the customer... somebody else will.

Asking 'who ought to be the boss' is like asking 'who ought to be the tenor in the quartet?' Obviously, the man who can sing tenor.

It takes less effort to keep an old customer satisfied than to get a new customer interested

Business will get better, but we won't know when it does

If we accept the rule of those who think they are the bosses and lords of Mexico, nothing will change for the people on the bottom.

I am going to put the issue before my bosses, I hope they will listen to me.