It is not our goal to serve every customer out there. It is our goal to provide as many products and services to the customers we serve. We're losing lines, but growing the business on the broadband side.

We think we're highly competitive right now and getting more so.

To be very parochial, most of our employees are implementers and very focused on customers and customer service. We still need the guys and gals who drive the trucks, and I think this is a great opportunity for all of us.

Is it the end or the beginning? I think it's the beginning, from my perspective. It's far from the end of the story.

He was one of the nicest guys in the neighborhood,

The big plus for me is room service. Ice cream, buffalo wings and cookies, but a really big meal. I eat normal, and I usually sleep well.