It is much, much more reliable than any other form of communication.

You can think of it as a shower coming down, like a mist from a hose.

The most important thing in communication is to hear what isn't being said.

Individual perception controls a man's thought process and actions. You can't correct his actions without correcting his perception.

Speak when you are angry - and you'll make the best speech you'll ever regret.

Don't assume people see things the ways you see them; they always see them as they see fit.