Is there synergy and productivity or has it got into finger-pointing? If you've got to be hauling the contract out and reading the fine print all the time, then that's going to be a tough way to manage the deal.

Why do anything unless it is going to be great?

The productivity of work is not the responsibility of the worker but of the manager.

Our productivity growth has not been that great over the past few years. Now we've got this investment appetite and that could really start moving us up productivity-wise. The downside is you don't need as many jobs in the sector as you did before.

Because of the lack of interoperability, we can lose billions of dollars in productivity,

When we truly need to do is often what we most feel like avoiding.