In the past, we always felt it inappropriate to bring new graduates into the ICU. They had to have floor experience.

I don't recommend (the ICU) for every new graduate who comes out, but in many instances, it's a positive thing. Katie's done beautifully. She learns fast.

That attitude rubs off on people. It helps to get new people in who look at things with new eyes. Everything is exciting for them. It's good to see that energy and vibrancy. It just brings it all back, why you chose this profession years and years ago.

In the past two years, we have processed more than $2 million in travel claims directly related to hurricanes. Comprehensive travel insurance policies can protect your vacation investment, but like all types of insurance, you must buy it before the event is foreseeable.

It's been a great success in the past and we can only hope for the same thing tomorrow.

I've found in the past that the more closely I identify with the heroine, the less completely she emerges as a person. So from the first novel I've been learning techniques to distance myself from the characters so that they are not me and I don't try to protect them in ways that aren't good for the story.