I'm sometimes described as a flamboyant leader and a hip-shooter, a fly-by-the-seat-of-the-pants operator. But if that were true, I could never have been successful in this business.

I fly from the seat of my pants, basically.

It's going to be a fly-by-the-seat of our pants kind of week.

We have a lot of professional commercial pilots who come here to fly 'seat of the pants' and 'stick and rudder' planes. They like to get back to basics after all the hours in the big planes.

What do you want, a leader or a switchboard operator?

You have to be a well-rounded leader. You can't fly by the seat of your pants anymore. You have to be incredibly tough-minded about standards of performance, but you also have to be incredibly tenderhearted with the people you're working with.