I know what it's like to have people go the other way,

The thing that surprises me the most is that people are telling me it's a page-turner. I was worried the story might be too complex for that,

Compassion was never a strong suit of mine, but almost by default, I have become much more sensitive to people with disabilities and other setbacks,

The quieter things were, the more things were going on,

I'm so impressed with the research that went into this book, ... I know Joel is a solid reporter -- after all, he did great work for us in the late 1980s -- but I want to commend him for a truly fine work of journalism.

I think we're up for it, ... This board takes its role very seriously.