I don't think it went wrong. None of us anticipated the aggressive pricing in the marketplace.

Certainly none of us did a good job forecasting what the impact of 9/11 would be on the industry,

We had a good plan at the end of 2001, ... We executed it. We achieved everything that was in it and then some. But it wasn't good enough. ... So guess what? Now we have to respond again, and we're going to step up to it.

We are working with multiple suppliers and alternatives, ... We recognize that the ramp-up phase is very critical for suppliers and for ourselves to get economies of scale.

We will be aggressive. We will address costs. We will address our footprint as a business. We will address capacity.

We have to be very aggressive in terms of controlling costs,