Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

I have a high degree of confidence about India's growth potential in IT.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

India has the unique advantages of having the biggest domestic market and this should support IT companies.