Everyone has the same basic equipment and qualified people, more or less. The service level is what sets companies apart.

The defining factor should be a supplier's ability to eliminate or reduce downtime, which is the biggest cost factor for a contractor.

If only there were a longer time between epiphany and epitaph

I think people are finally seeing the credit union as a full-service financial institution with more than just savings and checking accounts. In fact, our real estate and consumer loan departments both set growth records in 2005 that we hope to surpass this year.

Customer service is our highest priority, ... We don't want to commit to opening on an exact date, then disappoint people if it's impossible to open by then.

Not one time did I have a problem with my back, which surprised me because of the long hours and the sleeping conditions.