As a manager, you want to know hidden costs. What would you give for a 5-percent or 10-percent improvement in your bottom line, or in the performance of your workers?

It's as if you stayed up one full night.

Whereas in the United States we pretend this isn't a biological issue. We just struggle through. We pay for that.

The physiological part pertaining to safety, to alertness -- those things are absolutely clear now. The challenge is how are we going to get that embedded into the culture to where it's accepted and it's the right thing to do?

An internal breakthrough is a burden, an external one is a blessing.

Washington has become this place that people don't leave. It has become this permanent feudal class.