All business success rests on something labeled a sale, which at least momentarily weds company and customer.

A successful business comes from primarily attaining more customers and repeat sales.

The market cap is just a validation of the success the company has had in addressing its legacy issues and diversifying away from a traditionally poor-performing worker-comp business to other lines of business that generate a better rate of return.

Formula for success: under promise and over deliver

Service standards create the standard of expectation that you and all team members follow when interacting with customers.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.