A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We will move mountains to keep the team here.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.

Many people may listen, but few people actually hear