A person who is enjoying life, working, going about their business and then all of a sudden they have to figure out how to live the rest of their life in a wheelchair.

Rich really embodies the kind of results of the work that we do as an organization. Our job really is to help people to achieve independence, self reliance and full community participation after having a spinal cord injury.

The job produced minimal disincentives and we were able to achieve the improved smoothness criteria the contract specified. All in all, we were very happy with the final results.

We didn't used to be in the storm business, but the last two years, it's been one storm after another.

It's a call-on-demand-type business. Whoever responds first gets the job.

You need a provider that is flexible so you can continue to run your business and also train your associates.