You need a provider that is flexible so you can continue to run your business and also train your associates.

A provider of choice will work with you collaboratively to understand your business model and how you see your issues. They'll roll up their sleeves and work with you in-depth to help you find solutions that get to the root of your problems.

You don't want a one-size-fits-all solution.

We didn't used to be in the storm business, but the last two years, it's been one storm after another.

It's a call-on-demand-type business. Whoever responds first gets the job.

Anything lightweight gives the feeling of cheapness. A lightweight business card is a lightweight person, a lightweight business.