You're sitting here listening to everything we have to say, but there's nothing we can do about this.

This is not long-term assistance. This is for immediate needs.

I think he went to the same area. They said, 'We think you've already gotten assistance' (and) he took off.

He had come through once and gotten his check.

In this case, there's no way to send people out. But you still can't deny people assistance.

You cannot truly listen to anyone and do anything else at the same time.