You simply can't have 90 percent of email and phone and fax traffic coming into a newspaper ombudsman from just one ideological perspective.

But it did take a while to get the fax in.

The fax machine had been unplugged at the other end.

Clearly, the company was targeting employees during the workday because more than 70 percent of Web traffic happens during work hours.

I don't believe in e-mail. I rarely use a cell phone and I don't have a fax.

What they're doing is simply using our fax and voice broadcasting systems to deliver one message to all these different places at once so it's a consistent message, it's timely and reaches everybody at the same time.