You realize you're not going to get a phone call from the CEO to refer a billion-dollar client to you.

I'm sure he's getting a billion phone calls. I'm sure he's savoring the moment.

It doesn't make a lot of sense not to refer them.

it feels like back-of-the-envelope policy at a billion-dollar scale.

Pick up the phone and call these businesses that have inquired and not come, or left, and then ask them why they didn't come. Are we too restrictive? Are fees too high? Did you just get the runaround from our staff?

I still am constantly about to pick up the phone and call Pamela. I valued her life, not so much mine.