You need to know your customer, work through the process. There's nothing that can take place of that personal level of interaction.

Hopefully, nothing will happen, but we gear up for the calls we might get afterward.

Symantec has always been good to the channel, but they're not quite there with the price point. The channel has to have incentive to sell it.

I like Montreal but a guy gets to a point where he can't work anymore for someone he feels is less competent than him.

The only two things that have been shown to work are caffeine - the equivalent of two cups - and a short nap.

Coach Thompson has been preaching since he got the job that with hard work, anything can happen. And I think today you saw that hard work pay off.