You have to have someone coming off the bench who has experience, knowledge and ability,

Older people long for the ability to share their knowledge ... of family, of experience, both practical and also philosophically. The young are curious and also eager to have someone pay attention to them.

With his all-around athletic ability, his knowledge, ability to anticipate where to get open against a defensive scheme, his great hands, his legs ... I think he'll fit in very well at Delaware. He's a real threat after he catches the ball.

The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage. The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.

Some of the other candidates (have) foreign experience, (but) may lack the ability to be a healer,

We look at their ability to learn, how fast they are, how quick they are. And their experience. What have they done with their life? What concrete accomplishments have they made? Are they a finisher? When they start a project, can they finish the project, or do they start 20 projects and then have them all open-ended?