You have to give [respondents] the benefit of the doubt.

The prescription-drug benefit is without a doubt the biggest change in the Medicare program since its inception and the biggest new program that Kaiser has had to implement as well.

I know people have a right to own what they like. But, there's also a matter of safety for other people, too.

Some people think it's an invasion of privacy and some are mortified there's a financial penalty. From a town perspective, we find them helpful.

If you think you've hit a false note, sing loud. When in doubt, sing loud.

When in doubt, don't.