You can't talk your way out of something you behaved your way into.

If you cultivate a relationship in a genuine, thoughtful way, people will be more inclined to want to help you even though they don't have to help you.

You have to be a well-rounded leader. You can't fly by the seat of your pants anymore. You have to be incredibly tough-minded about standards of performance, but you also have to be incredibly tenderhearted with the people you're working with.

Extroverts may get places faster, but for introverts it's all about working at the pace you need and, at the end of the day, performing at your best.

I've met so many leaders who realize that telling your colleagues something that is on your mind is so much easier than keeping it in. Sometimes the things we make up in our heads are not nearly as big a deal as we think.

I have a foundational belief that business results start with culture and your people.