You are talking about a company that is marginally profitable,

The IPO market is all about windows opening and closing. These all came out when the window was open.

We're talking about a company that's in transition on all fronts.

We're still a growth company. We're talking of taking the company north of $250 million in three years and that requires infrastructure.

What we're talking about is improving customer service. Virtually any company can benefit from this.

Thanks to his deep understanding of the company and its founders, talking to Card was the next-best thing to talking to Walt himself.