[While the open source vendors get their support departments up to snuff, it is possible to do without. For all the talk that CIOs do not want to troll through Internet newsgroups to solve technical problems, the companies that do so say it's faster and more effective than most commercial technical support.] Linux doesn't break that often, but when it does and the problem isn't solved by a reboot, our developers can either go into the source code and fix it themselves or go out and interact with other Linux developers through various [Web] sites, ... In 100 percent of cases where we have asked for developer help, somebody has run into the problem before.

Brian Robertson