Whether you’re a CEO, a team leader, or a person from any walk of life trying to make a difference, you’re going to be judged for the little moments, so please make the most of them. In every interaction, you have a choice. Do you want to lift people up or hold them down? Who do you want to be?

Whether in business or in life, you can be civil and get ahead. Whatever your age or circumstance, you can master civility. So what are you doing today to connect with others? What kind of legacy are you leaving? Are you lifting people up or holding them down?
In each moment we get to choose who we want to be.
Who do you want to be?

I directly asked respondents why they behaved uncivilly.More than half claimed it was because they are overloaded,and more than 40 percent said they ha "no time to be nice.

Everyone thinks of changing the world, but no one thinks of changing himself. —Leo Tolstoy

When you’re exposed to hostility or aggression, you behave differently. Incivility sneaks into your subconscious. It’s easy to see how plagues of incivility can take shape and spread.

48 percent intentionally decreased their work effort, • 47 percent intentionally decreased the time spent at work, • 38 percent intentionally decreased the quality of their work, • 80 percent lost work time worrying about the incident, • 63 percent lost work time avoiding the