When you walk out in the garden and you remember it is a memorial to a really young girl that was killed, you wonder if you can ever have closure on that.

Most of the time, as an artist, I can be self-indulgent, fulfilling my own impulses, embracing imagery that contains poetry on my own terms, without immediate regard to an audience or the particular placement of my finished work.

My full name is Ross Fleming Butler; it's very British-Irish.

There's a face.... next muffin.

There's sparrows in my mind!

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.