When you listen, it's amazing what you can learn. When you act on what you've learned, it's amazing what you can change.

It's the most unhappy people who most fear change.

Typically the [federal government] makes a tax change and the states conform. It's a routine event. The fact that states haven't conformed yet doesn't mean they are not going to.

I can't listen to anything when I write, not even the TV. I do have to listen to music when I drive, though.

It's the most unhappy people who most fear change.

In order to be effective, be responsive. In order to be responsive, listen.